Refund policy

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Should you be unhappy with your purchase please get in touch & return the goods within 14 days of delivery. 

Before returning any items please contact us on 01904 765900 or e-mail sales@larchmusic.co.uk and refer to the following :

• Return your item in the original packaging and intact-
• You must then return the goods at your own expense-
• Please use a trackable returns method and don't forget to keep proof of postage or tracking number - you will need this if there are issues with your return-
• We will refund the price that you paid for the Item(s)-
• The refund will not include any delivery charges you have paid-
• All refunds will be made using the same method of payment you used to purchase the Items-

Please send all returns to the following address:

Larch Music Ltd.

Unit 2, 16 The Village

Haxby

York

YO32 3HT

Tel: 01904 765900

 

You are entitled to cancel your order and return the goods within 14 working days for a full refund.

Do this by contacting us by email or telephone and quoting the order number supplied to you.

Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.